Beacon

Can I log in to Beacon on multiple devices?

Updated a month ago

Every user must have their own login. Beacon does not allow logins to be shared between users.

You can use your Beacon login on one device at once. You can switch between devices, but doing so will terminate all other running sessions. For example, if you've just upgraded your desktop PC to a newer version, you'll be able to easily switch from the old desktop to the new desktop. If you want to log in to Beacon at home then that's just fine, but your session on your work PC will end.


Why does Beacon restrict the number of devices I can use at once?

Good question! For two reasons:

1) It's more secure

Sharing login details with your team (which we don't allow) increases the likelihood of someone getting access to your password.

By monintoring and restricting logins from new devices, it means that hackers are less likely to gain access to your account.

Tip: we also strongly recommend you enable two-factor authentication on your account, which also helps prevent others from accessing your data.

2) We need to keep the lights on

Beacon's pricing is per-user, which means you pay for each user that needs access to your database.

Aside from being a security issue, sharing login details with others in your team means that it's harder for us to pay our employees and keep our servers running.


How can I switch to a new device?

1) When logging in with a new device, you'll be shown a message like the below:

Screen Shot 2019-07-31 at 16.22.12

2) To use Beacon on your new device, you'll need to give your device a name, confirm that this device belongs to you and you are not sharing a log, and convince us that you're not a robot.

3) That's it! You'll be taken straight through to your account.


I can't switch devices!

If you're having trouble switching devices this is usually caused by a problem with the cookies on your machine. Often a simple refresh is all that is needed to properly activate your new device.

Tip: the Beacon support team can switch devices immediately for you. Get in touch and we'll get things sorted!

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